Your Positive Experience is
Our Ultimate Commitment
RG Law Client Care Charter
At RG Law, we are committed to providing exceptional service throughout your property or wills and probate transaction. Our Client Care Charter outlines our core service promises to ensure a smooth, transparent, and client-focused experience.
Our Service Promises
1. A Dedicated Conveyancing, Wills and Probate Team
You will have a dedicated team that focuses on progressing your transaction efficiently. Our experienced professionals will be your point of contact, ensuring continuity and clear communication.
2. A Welcome Call within 24 Hours
Within 24 hours of instructing us, you will receive a welcome call from your team. During this call, we will discuss your transaction plan, explain the transaction process, and answer any initial questions you may have.
2.1 Returning calls
Remember to leave your name, number and reason for your call. A member of your team will return your call within 24 hours.
3. Flexible Appointment Options
We understand that time is valuable, and your team want to focus on progressing your transaction. That’s why we offer the ability for you to book telephone or video call appointments with your conveyancing, wills and probate team at a convenient time to discuss your transaction and address any queries.
4. A 24/7 Progress Tracker
Our secure, user-friendly app is available 24/7, allowing you to track the progress of your transaction in real time. You will receive updates and notifications at key stages to keep you fully informed.
5. Dedicated Experience Team
Our My Experience Team is committed to your happiness. They will be monitoring the quality of the service you receive, and you are free to email myexperience@rglaw.co.uk if you wish to raise something at any time. We proactively ensure that your experience meets the highest standards and address any concerns promptly.
Your satisfaction is our priority. We are committed to providing a seamless and stress-free conveyancing, wills and probate experience, keeping you informed and supported every step of the way.
"People will forget what was said, people will forget what we did,
but people will never forget how we made them feel"
A quote from Maya Angelou that holds true.
Please share your experience with us. We like feedback because it is an opportunity to improve.